A message from our CEO
Following the recent inspection by the Care Quality Commission (CQC), our home was rated as Requires Improvement.
Whilst we are naturally disappointed with this outcome, we fully recognise and accept the findings within the report. The wellbeing, safety and quality of care provided to our residents remains our highest priority, and we have already implemented a comprehensive action plan to address the areas identified.
The home is receiving enhanced support from senior leaders across the organisation, with regular oversight, additional quality assurance measures, and ongoing monitoring to ensure sustained improvements are delivered. We are working closely with our team members, residents, relatives and external partners to ensure that the actions we take result in meaningful and lasting improvements.
We would like to reassure residents, relatives and stakeholders that we remain fully focused on providing safe, compassionate and high-quality care. Progress against our action plan is being reviewed regularly, and we are confident that the improvements being made will have a positive impact on the experience of those who live and work within our home. Our first step is to appoint a new home manager, Andi Barker, whose extensive background in care will bring fresh leadership, renewed energy and a steadfast commitment to the high standards that our residents and their families deserve.
We thank our residents, relatives and team members for their continued support as we continue this journey of improvement.
Daniel Rowark-Donowa, CEO of Tanglewood Care Homes
