1. Information Management – Summary:
1.1 The information voluntarily provided through this website (which may include your name, company, address and contact details such as your telephone number, e-mail address or fax number) will be used for the purposes of satisfying your requirements, such as developing care plans, staff recruitment or an enquiry to one of our care homes. If you have e-mailed us with an enquiry (for example, in relation to availability of a care package), we may use your e-mail address to respond to your initial enquiry. We may also send you further information about our services or keep you informed of upcoming events at our homes, provided you have indicated that you are happy to be contacted for these purposes. We will gain your consent for such communication via the cookie pop-up when our website is accessed.
1.2 You can tell us not to contact you with updates and information regarding our services either at the point where such information is collected or, by using the contact details on the Tanglewood website.
2. Sharing of Information:
2.1 We may disclose your personal information to others; Tanglewood head office, other health professionals, the NHS, Local Authority and Government bodies who assist us in providing the services we offer. For example, in fulfilling requests for information about our Company, receiving and sending communications, updating service user lists, analysing data, providing support services or in other tasks from time to time.
2.2 In the event that we undergo re-organisation or the Company is sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
2.3 We may disclose personal information if required to do so by law, following a Court order request, for the purposes of prevention of fraud, or other crime if we believe that such action is necessary to protect and defend the rights, property or personal safety of the Residents and staff in our homes, the Tanglewood Care Group website, or its visitors.
3.1 Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to recognise you as a user when you return to the website, either for the duration of your visit (using a “session cookie”) or for repeat visits (a “persistent cookie”) and in order to make websites work, or work more efficiently to improve the user experience, as well as to provide certain information to the owners of the site. The Tanglewood website sets cookies, which remain on your computer for differing times. Some expire at the end of each session and some remain for longer so that when you return to our website, you will have a better user experience.
3.2.1 Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site.
3.2.2 Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
3.2.3 Functionality cookies. These are used to recognise you when you return to our Site and to embed functionality from third party services. This enables us to personalise our content for you, greet you by name, remember your preferences and to integrate useful services provided by third party providers into our Site.
3.2.4 Advertising cookies. These cookies record your visit to our Site, the pages you have visited on our Site and others and the links you have followed. We will use this information to make the advertising displayed to you more relevant to your interests. We may also share this information with third parties for this purpose.
3.4 Cookies allow us to update the count of how often a page is shared when a user forwards or shares one of our web pages on social media sites or with another user.
3.5 The Tanglewood Care Group uses a session variable which is removed from a user’s computer once the browser is shut down or the user logs-out. This session variable is necessary to manage the user’s experience as they navigate the site. The site uses Google Analytics cookies to collect information about how visitors use our site.
4. Google Analytics:
4.1 We use Google Analytics to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
4.2 This information does not identify visitors or collect any personal details. We do not attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personal information from any source. We will make it clear when we collect personal information and will explain what we intend to use it for.
5. Cookie Consent:
5.2 Web browsers allow you to exercise some control of cookies through the browser settings. Most browsers enable you to block cookies or to block cookies from particular sites. Browsers can also help you to delete cookies when you close your browser. You should note however, that this may mean that any opt-outs or preferences you set on the site will be lost.
5.3 To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit, allaboutcookies.org. If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site at http://www.youronlinechoices.com/uk/your-ad-choices.
6 Main cookies used by us on our site:
6.1 A list of the main cookies used by us on this Site together with details about what each is used for can be found in Appendix 1.
7 Third party cookies:
7.2 The third party cookies used in connection with this Site include:
7.2.2 Social media cookies/plugins. We include a variety of social media features on the pages of the Site that record your interactions with those features with your accounts with various social networking sites (e.g. Facebook and Google+ buttons). For these to work, the social networking site will set/read cookies through our Site to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
7.2.3 Embedded third party content. Some of the content on our Site (e.g. maps or videos) is provided by online services operated by third parties. When you visit a page containing content from one of these services, a cookie may be set by the relevant third party.
7.2.4 Advertising cookies. We also use and work with a number of third party suppliers and partners who set cookies on this Site in order to deliver to you. Please see a summary of the third party advertising cookies used in the table below. If you would like more information about the cookies used by these organisations or would like to access a tool which you can use to disable them, please visit the Your Online Choices site at http://www.youronlinechoices.com/uk/your-ad-choices or click on the AdChoices logo that you will see in the corner of advertisements that carry behavioural targeting cookies.
7.3 A list of the third party cookies used in connection with this Site can be found in Appendix 2.
8 Email tracking:
8.1 Some of the emails we send to you may contain a ‘web beacon pixel’ (clear GIFs) or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed.
8.2 You can delete the pixel by deleting the email. If you do not wish to download the pixel to your computer or other device, you can ensure this by selecting to receive emails from us in plain text rather than HTML, or not opening pictures in your email.
8.3 Alternatively you can unsubscribe from our mailing list by contacting us at email@example.com .
10 Contact us:
10.1 If you have any questions or concerns about cookies or your privacy when using this Site, please contact us as follows:
By post at Tanglewood Care Services Ltd. 2 Endeavour Park, Boston, Lincs, PE21 7TQ
By telephone on: 01205 358888
By email at firstname.lastname@example.org
|Type and Expiry||Category and Purpose|
First party cookie
This cookie is essential as it stores technical information needed to make the Site function correctly during browsing, for example, to search for properties on the Site.
|Source Tracking||utm_source, utm_medium, utm_campaign, utm_term, utm_content, gclid, fbclid||Third party cookie|
Persistent cookie: 6 months
We use these cookies to assess how visitors arrive at the Site. This helps us to ensure we are reaching customers where and when they need us.
|Banner cookie||cookie_notice_accepted||First party cookie|
Persistent cookie: 6 months
|Name||Category and Purpose||Further information|
These cookies are used to collect information about how you and other visitors use our Site, which we use to help improve it. These cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they have visited.
If you would like to disable to collection of data by these cookies please install the opt out tool available at: http://tools.google.com/dlpage/gaoptout
|datr, lsd, reg_fb_gate, reg_fb_ref||Functionality (social media):|
These cookies are set by Facebook if you are visiting our Site having previously logged into Facebook elsewhere.
|Tawk.to||__tawkuuid||Functionality (live chat):|
These cookies are set by Tawk.to who provide the live chat functionality.